Exchange - Refund - Return Policy - Warranty
Non-Lanxang Tactical items:
You may return most new, unopened items within 10 days of delivery for a full refund IF you adhere to the following:
- Original packaging and/or materials must be complete, unused, undamaged & unopened upon return.
- Returns must be in the original Lanxang Tactical box & material is preferred.
- All merchandise must be shipped with a completed Return/Exchange form. If form is not included, refund/exchange will not be processed. Please contact us at: info@lanxangtactical.com to obtain this form.
- We will not accept returns/exchanges/refunds on items that have been altered, laundered, modified, mounted or fired. Period.
- If item is purchased as a combo then all items must be returned from combo, no splitting of items allowed.
- Customer will be responsible for all freight/shipping charges on items returned that are not an error on behalf of Lanxang Tactical.
- Lanxang Tactical is not responsible for lost shipments of items being returned.
WE CANNOT ACCEPT RETURNS ON ITEMS THAT HAVE BEEN MOUNTED IE: LIGHTS,MRDs, NIGHT VISION, SCOPES, SIGHTS, TRIGGERS.
In the event that you have a defective non-Lanxang Tactical item, please contact the manufacturer.
Lanxang Tactical items:
We provide a common sense warranty on all items manufactured by Lanxang Tactical. We warrant that our firearms and/or parts are free of defects in materials and workmanship. We agree to correct any defect of firearm and/or part by repair or replacement with the same or comparable model. Fair wear and tear from normal or excessive usage, or issues due to neglect, are not considered a defect and are not covered under warranty. Rifles used in a commercial setting (ie. range rentals) are also excluded from this warranty.
Lanxang Tactical will not be responsible for injury, death, or damage to property resulting from either intentional or accidental discharge of this firearm or from its function when used for purposes or subjected to treatment for which it was not designed. Also, Lanxang Tactical will not honor claims involving this firearm which result from careless or improper handling, unauthorized adjustment or parts replacement, corrosion, neglect, the use of the wrong caliber ammunition, or the use of other than commercially manufactured ammunition in good condition, or any combination thereof. Lanxang Tactical will not honor claims involving this firearm when such claims are made by any owner.
Pricing - Cancellation
We make every effort to ensure that all details & pricing on our site are accurate. Prices, availability of product and accessories are subject to change without notice. We do not price match as we do our best to keep pricing consistent both in store, on the website and also thru our dealers. We reserve the right to revoke any offers, cancel orders and to correct any errors, omissions and inaccuracies in any stated offer or price. This includes but not limited to after an order has been placed, whether the order has been confirmed, payment processed or not.
All cancelled orders should be called in. You will then receive a confirmation email. Should you need to cancel an order & payment has been processed, we will issue a credit to the method used for payment. Your bank policies will dictate when this amount is credited to your account.
Gift Certificates
From time to time, we do give out gift certificates at events, shooting competitions, etc. These certificates can not be combined with any other certificates. Gift certificates can not be applied to sale prices or other discounts.